frequently asked questions
Your payment can be made in 3 ways, depending on the contract:
1- In cash and in the currency specified in the contract
2- In credit based on the contract model
3- In the form of payment in rials
4- In the form of payment in the cryptocurrency agreed upon in the contract
5- In the form of barter
After your order is reviewed and approved by the relevant team, it will be placed in the contract stage. After the contract and relevant agreement are made, the packaged product will be delivered to you depending on the delivery time and type of transportation.
The type of packaging and the time of sending and delivering the order are mentioned in the contract.
Yes, depending on the type of agreement made in the contract, you can pay the contract amount on credit.
Yes, if the parties to the contract agree and our country needs the relevant product, it is possible to purchase it in the form of barter. The items must be written in the contract.
Yes, your desired product will be sent via email in accordance with the technical catalog, provided that the requested information does not exceed the laws and regulations of the Islamic Republic of Iran regarding the protection of patents and the dissemination of confidential information.
These services are provided in 2 ways depending on the type of contract concluded:
1- Remote after-sales service: This type of service is provided in the form of online and telephone support.
2- In-person after-sales service: This type of service is provided by sending a specialist technician or, if necessary, sending a technical team.
Yes, instructions for use are sent with the products. If you need more information, you can contact our support team and ask them your questions.
Before signing the contract, our experts will review the necessary permits from the final country of the product purchaser and inform the buyer if there is a problem.
Yes, if the update process for the desired product is a software update, this process will be performed, but if a new version of the purchased product is released to the market, it will be available for purchase with a new contract.
Yes, depending on the specific conditions and factors stipulated in the contract between you, it is possible to transfer technology or grant a license to produce the product in the destination country.
Yes, this will be stated in one of the clauses of the contract and is negotiable between the contracting parties.
Yes, if the part in question is not related to the transfer of technology of the manufactured product according to the laws of the Islamic Republic of Iran, it will be done in a separate contract format.
The necessary guarantees will be given to the buyer at the time of signing the contract. It should be noted that, given the general policies of the Islamic Republic of Iran regarding circumvention of sanctions, there is no problem in implementing the contract. Your purchased product will reach you as soon as possible.
These missiles are capable of operating in different weather conditions (cold and heat). They also have the ability to resist electronic countermeasures.
High targeting accuracy with a very low error rate is another capability of Iranian-produced missiles.
It should be noted that Iranian missiles have the ability to operate 24 hours a day and the ability to evade radar is another capability of these products.
To store products, the temperature tolerances listed in the catalog must be observed. When storing products, pay attention to the date of production and the notes written in the manual regarding product expiration.
Yes, it is possible to visit the products in person by obtaining the necessary permits from the security authorities.
The issue must be reviewed by our contract team, yes, it is possible to pay for the product in the currency of your country.
It should be noted that the method of payment is mentioned in the contract between the parties and the necessary understandings are made in this regard.
The packaging of each product varies depending on the type of product. In addition, the type of packaging is mentioned in the packing list before loading and its image is sent along with other documents for the buyer's information.
Yes, items related to guidance and training on how to use are provided free of charge, but technical and ongoing after-sales service is provided only if the support service package is purchased.